also what i have done in the past is look up the local branches phone number and called it and that way it is free if included in your phone price plan or cost of a local call. i called many times and on the phone for an hour at a time really can build up your bills. i pass my local branch everyday as i walk into work and i always think how amazing their volunteers are. there is a sign up outside their office saying they always try to be open to drop in from 8am.