Well I'm hoping I made a difference last night! I spent a lot of time talking to a guy with paranoia who hasn't been taking his meds. He's cut his leg to pieces and has been drinking a lot which turns him into an arse, yet despite him obviously needing help his doctor isn't interested. I've given him the name of 2 alternative surgeries he can try, I've advised him to go to Citizens Advice about his ESA, and I've given him the contact details for the Rapid Response team, the Samaritans and MIND. Fingers crossed it does some good.