More a reintroduction.

[Angie]

I get the issues with call centres hunni and they class retentions as customer service for some reason, in one way it is but in other ways it isnt.
Your doing so well right now, it is hard, but you can get out as a family for a hour as long as no one has symptoms, is that possible?

[Mummyhill]

I get the issues with call centres hunni and they class retentions as customer service for some reason, in one way it is but in other ways it isnt.
Your doing so well right now, it is hard, but you can get out as a family for a hour as long as no one has symptoms, is that possible?

I felt like I was ripping people off and the pressure to retain 50% of the people you speak to in minimum amount of discount is horrid. I didn’t mind the actual customer service calls where you are changing details for people of just renewing their services or reinstating agreements but the retention sideways awful. I’m so much happier not doing it