What an evening. So,it all came to a huge head with Katie’s job yesterday. Her boss was sacked and Katie is now left with managing the store with next to no staff at the busiest time of the year and a district manager who said, when Katie asked what were her labs for going forward, ‘I have no plan’. Katie has been under enormous pressure for months now as her manager was on long term sick and head office have been useless at helping her. When she agreed to stay a year ago, she was promised proper, formal management training which never materialised and could have helped her with these sort of situations. All this, and she’s also going through her own disciplinary, and trying to deal with a team who are traumatised as half of them are gong through disciplinary too.

She got home last night and was in floods of tears, she feels sick every day and has lost weight she can’t afford to lose. She’s waiting a call back from the doctor but has called in sick.