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Thread: Diary of a Northern Girl

  1. #261
    Princess Sparkles Paula's Avatar
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    The customer is always right only goes so far - Iím surprised you didnít hang up on him, That sort of language to someone whoís just trying to help you is unacceptable
    Come on everybody, join in the QUIZ, I need the competition!

  2. #262
    Quote Originally Posted by Angie View Post
    Done that many a time but there are certain ones that you just can't do that with this was one of them, I hate bullies who think that verbally abusing people not even going to repeat some of the words but one had 4 letters and started with a C! and being extremely aggressive and a few of the agents that spoke to him heard young children in the background, and he clearly stated that unless he had what he wanted he had all the time in the world to keep ringing and abusing agents! His issue is he cant get what he wants which is what he agreed to. If he heard himself I hope he would be totally embarrassed.
    And those are the kind I love to get my teeth into cos 9.9/10 they are wrong in their understanding of what they believe is right in I’ve given a few fist bumps to colleagues over twonks like that. Knowledge is power.

  3. #263
    Guardian of the North and kipper holder Angie's Avatar
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    He was totally wrong and had signed up to the agreement! You would not have got your teeth into him as he would not deal with you, it was a manager full stop he would not listen what so ever though he did ask my manager if I was allowed to release a call as he had three chances before I would of done as she said to him " As your being abusive then yes my agents are perfectly in their right to end the call" which is what every one of us would do, there are agents there that have years of experience who he wouldn't listen to, he was still abusive to my manager, you couldnt speak to him as he just continuously shouted over the top of you and did not listen one bit.

    The customer is wrong a lot of the time Paula, the problem is they don't listen to the terms and conditions and don't read them then if they don't like something are stumped why they can't have what they want it doesn't work like that

  4. #264
    I actually miss that line of work. People automatically think call centre/stress is a given, but I enjoyed dealing with the customers in was the company and the environment I couldn’t cope with.

  5. #265
    Boss Lady ;) Suzi's Avatar
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    Hope you're relaxing now lovely..
    God, grant me the serenity to accept the things I cannot change,
    Courage to change the things I can,
    And wisdom to know the difference.

  6. #266
    Guardian of the North and kipper holder Angie's Avatar
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    I am now

  7. The Following User Says Thank You to Angie For This Useful Post:

    S deleted (12-03-18)

  8. #267
    Boss Lady ;) Suzi's Avatar
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    Good. Long may it last.
    God, grant me the serenity to accept the things I cannot change,
    Courage to change the things I can,
    And wisdom to know the difference.

  9. The Following User Says Thank You to Suzi For This Useful Post:

    Angie (12-03-18)

  10. #268
    How are you today love? Working? xx

  11. #269
    Guardian of the North and kipper holder Angie's Avatar
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    Yeah working today, am tired and dont have the inclination for anything right now to be honest

  12. #270
    Boss Lady ;) Suzi's Avatar
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    Not surprised. Have you built in any time to do something nice for you today?
    God, grant me the serenity to accept the things I cannot change,
    Courage to change the things I can,
    And wisdom to know the difference.

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