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Thread: DWP call handler

  1. #1
    Princess Sparkles Paula's Avatar
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    DWP call handler

    The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.

  2. #2
    Having worked in a call centre as a Customer Service Adviser I totally get the frustrations involved with the time restraints. Every monthly review it was the same thing. My call handling time was too high and it was only the fact that my sales figures were so good that I wasn't sacked. It fact my sales figures covered the failures of the majority of my team and saved my line managers butt more often than not. To me the job was about helping people with there problem not palm them off onto a different department. I wanted to see things through to the end and make sure the customer received the best service to ensure they return (and that was the secret to my sales success, happy customers spend more money) but the powers that be sat in their ivory tower was more interested in their time is money theory and I simply wouldn't fall in line. Always the rebel me, lol

  3. The Following User Says Thank You to S deleted For This Useful Post:

    OldMike (21-08-16)

  4. #3
    Boss Lady ;) Suzi's Avatar
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    Sadly I'm not surprised by that article.. It's so hard on both sides.....
    Do a little of something that makes you happy every day!


  5. #4
    Hero Member rose's Avatar
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    I think this shows that the system isn't just failing the customers but the staff too.

  6. #5
    Guardian of the North and kipper holder Angie's Avatar
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    Its failing everyone
    If you can’t fly, then run, if you can’t run, then walk, if you can’t walk, then crawl, but by all means keep moving.
    Quote by Martin Luther King JR

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